Introduced a surgery concept to allow the business to achieve greater Supply Chain understanding and build better relationships across one of its major suppliers, improving working relationships and sharing ideas to improve performance and reduce costs to both parties.

The surgery is a very simple but very effective concept to drive improvement between two parties adding value quickly across the chosen elements of each other’s business. The introduction of real people and not just voices on a telephone gives greater ownership and accountability and moves improvements along at an agreed pace that is suitable for all concerned. This resulted in dedicated time without distraction that will add real value to each other’s business to the benefit of all concerned.