How do you provide customer service?
Struggling to cascade messages through your business?
What exactly is customer service?
Do you know your customers’ expectations of you?
Struggling to get close to your customers?
We probably do not think about our core values each day or live them throughout our business, but your core values impact on how you do business. They are an integral part of how you and your employees interact with your customers and every area of your business.
Values bring energy and direction and should be part of the rich tapestry of your business. Senior management should live and breathe these values to give them meaning.
The values are how we conduct ourselves and ultimately how we are seen by others. These values act as standards of business and how we handle issues impacting on customer service. The results of actually practicing what you preach clearly shows that a “business” enjoys the greatest long term success when they define and consistently practice positive core values throughout the business.
Living your values may be expensive, but not living them is morally and financially devastating. The most basic impact a business values system has is on its own employees and how well they get things accomplished. A business that is clever about its values and where they stand lives up to their beliefs and encourages the right values from its employees including their supply chain. You will spend more time making money than solving problems. Make your customer experience a much happier one – a happy customer is a returning customer. We will help you get insight, create a service vision, develop a customer service strategy, empower customer service champions, review your products and services, improve your processes and manage customer relationships.
We will help you understand the customer journey you are on and take a step back, helping you focus on their needs expectations and perceptions of your business. We will help you investigate, measure, monitor and improve customer satisfaction to win more work with new and existing clients, delivering commercial benefits through greater revenue and retention of clients. Whether you want a customer survey, a fully integrated satisfaction programme, a workforce in touch with the needs of your customers or straightforward advice and support, we can help. We will look at a programme unique to your business needs, and implement practical solutions both promptly and cost effectively delivering real improvements in performance and commercial success.
We will improve your customer understanding, delivering real customer service, differentiating you from the competition. We can provide direction and support at every stage of your journey.
- Key Client Management
- Customer Relationship Management (CRM)
- Customer Satisfaction Surveys
- Customer Service Workshops
- Customer Service Plans
- The WOW Factor
- Customer Engagement