Keep losing good customers?
Working too many hours to solve problems?
Having more unhappy days than happy days?
Not making the profit you should?
Is every day a challenge?
Changing your business culture is the toughest task you will ever undertake within a business. Your existing culture was formed over years of interaction between all participants and represents who you are. It can feel like rolling rocks up a very big hill trying to undo years of hard work establishing your existing culture.
Perhaps your current culture matches the style and comfort zone of previous management regimes. Culture quite often reflects the style of the senior management within a business and is reinforced through recruitment of like minded people.
Generally, a significant event must occur to even consider cultural change. The event rocks the very foundations of your business to grab your attention and you realise change has to take place if you are to survive.
However, it’s not easy to recognise that it’s the culture of the business that is the culprit and to take steps to rectify the problem. It is a long journey and will not happen overnight but some quick wins can be set in place. It is however a longer journey to move a successful business with motivated employees going the extra yard to deliver success.
It is difficult for people directly associated with the business to assess and understand their own culture. Many of the manifestations which are clearly visible to an outside inspection become almost invisible to those employed by the business in question. Culture is the environment that surrounds you at work all of the time and the way you are encouraged to do business. Culture shapes your enjoyment and your interaction with others inside and outside your business.
It’s about your processes; it’s about customer service; it’s about your Supply Chain; it’s about investment. It covers every area of your business and how you do business. Culture is especially influenced by the founders, executives and senior management because of their role in decisions and strategic direction.
Employees have many different wants and needs, and these may be met within the department or project team, or the odd individual who recognises the existing culture is wrong and has the courage to follow their own culture.
You need leadership from the very top and it has to flow through the business and become part of everyday life if you are to achieve cultural change. Everything you do needs to live and breathe the new culture to deliver positive results.
- Internal Engagement
- Employee Surveys
- People Development
- 360 degrees Assessment
- New Ways Of Working
- Vision / Values
- Social Media