Helen, Elizabeth and I wanted to drop you a quick note to say thank you for the session you delivered at the System Culture Master Class. As always, you delivered the brief with humour, style and integrity and absolutely held the room – no mean feat after lunch! We are very lucky as a team to be working with you – your sense of humour, knowledge and experience are all valued by us, as is your ability to challenge us to put the patient at the heart of all we do! Thank you so much!