Real Customer Focus is about listening to your customers and understanding their specific issues and challenges. The response you give to your customers must be tailored to them, this is not a size fits all, customers do have the right to choose. The majority of customers want a Partner of Trust, are you that partner?…

Teamwork is critical at all levels of business and within all aspects of business. No one person can be responsible for any aspect of business. We need our fellow employees to contribute, take responsibility and ownership. One person may lead from the top, but we need leaders and teams throughout any organisation. Here are a…