It is critical that as a business we have “Drive” in order to achieve the results we desire and to differentiate ourselves from the competition. We need key individuals in our business and not just our leaders to be driven to achieve the targets and goals we set ourselves. Drive needs to be measured, calculated…

What exactly is Customer Service and why is it so important? Make your customers experience a happy, positive experience that exceeds their expectations and you will have a returning customer. We all benefit from repeat business and with a happy customer it will guarantee your profit margins could increase by 3%. The majority of customers…